The Ultimate Shopify Order Tracking Automation: Stop Answering “Where is my order?”
With our Shopify order tracking automation, Smart Agent Chat connects directly to your Shopify fulfillment data to answer tracking questions instantly, 24/7. Reduce your support volume by up to 50%.
The #1 Time Killer for Merchants
Did you know that nearly half of all e-commerce support inquiries are just customers asking about their shipping status (WISMO)?
Answering these emails manually is:
❌ Repetitive: Copy-pasting tracking numbers all day
❌ Slow: Customers wait hours for a simple answer
❌ Expensive: You are paying for support time that adds zero value
How our Shopify Order Tracking Automation Works in Real-Time
How it works
- Verification: The customer asks “Where is my package?”. The AI asks for their email or order number.
- Secure Lookup: The bot checks your Shopify Orders database in real-time.
- Instant Answer: It displays the current status (Processing, Shipped, Out for Delivery) and the tracking link immediately.
Note: No human intervention needed. It works while you sleep
Instant Answers for your Store Policies
Return & Shipping Questions? Solved
Your customers have questions before and after buying. Don’t let them wait.
Smart Agent Chat reads your configured store policies to answer:
- “What is your return policy?”
- “Do you ship to Canada?”
- “How long does shipping take?”
The AI delivers the right answer instantly, keeping the customer happy and confident.
More Than Just Automation: A Better Customer Experience
😌 Proactive Support
Instead of waiting for an angry “Where is my order?” email, the bot provides instant self-service. This proactive support reduces customer anxiety and shows your brand is modern and efficient.
🌍 24/7 Global Service
Your support desk never closes. Customers in different time zones get the same high-quality, instant answers. This improves your brand’s reputation worldwide without you lifting a finger.
🛡️ Build Customer Trust
An instant, accurate tracking answer builds more trust than a slow human reply. It proves your operations are reliable and encourages customers to buy from you again, increasing their lifetime value (LTV).
What if there is a problem?
Seamless Escalation to Tickets
Sometimes, a package is actually lost, or a customer is angry.
If the AI cannot solve the issue, or if the customer requests a human:
- The bot captures the full context
- It creates a Ticket automatically in your Smart Agent Dashboard
- You can follow up via email or phone (if the customer reports it) when you are back online, with all the order details in front of you.
- You can add notes on the tickets, export and change the status for better performance
Frequently Asked Questions
Does this Shopify order tracking automation work with any shipping carrier?
Yes. If the information is in Shopify, the AI can see it. It works with whatever carrier you are using (FedEx, DHL, USPS, etc.).
Is customer data private?
Absolutely. The AI requires authentication (order #) before showing any personal order details.
Can I customize the answers?
Yes. You can adjust the tone and specific instructions on how the AI should explain your policies.
I have limited support tickets?
No, in all plans you have unlimited support tickets only have quota for the IA agents.
How can I view the history of a conversation between the Agent and a customer?
You have full visibility. Every time the AI creates a ticket, the complete transcript of the conversation is automatically attached. You can see exactly what the customer asked and what the bot responded, giving you all the context you need to take control of the situation if necessary.
Get your free time back
Let the AI handle the repetitive questions. You focus on growing the business