Gorgias helps you manage tickets. Smart Agent Chat prevents them
Searching for a Gorgias alternative? If you’re looking for an AI-first solution that automates support, sells products, and costs less, you’re in the right place. See the difference.
Automation vs. Ticket Management: The Core Differences
| Feature | Gorgias | Smart Agent Chat |
|---|---|---|
| Primary Goal | 👨💼 Human Team Management | ✅ 🤖 AI-First Automation & Sales |
| Ideal User | 👨💼 Teams focused on managing agents | ✅ ⚙️ Teams focused on automating tasks |
| Philosophy | 🧠 Human-Centric | ✅ ⚙️ Automation-Centric |
| Setup Time | 🗓️ Weeks (Complex) | ✅ 🔌 Minutes (Plug & Play) |
| Pricing | 🧮 Scales with agents & tickets | ✅ 🛡️ Scales with usage (predictable) |
| AI Focus | 💡 Suggest replies for agents | ✅ 💬 Full conversations (Autonomous) |
Gorgias vs. a True Gorgias Alternative: Which Is Right for You?
Choose Gorgias if…
- Your main goal is to organize the workflow of an existing human support team.
- You need a centralized inbox to manage multiple manual channels (Phone, SMS, Social DMs) and value robust agent-to-agent collaboration tools.
- You see AI as a tool to help your humans work faster.
Choose Smart Agent Chat if…
- Your main goal is to scale support capacity without scaling headcount.
- You believe in an AI-First strategy, where humans only handle high-value or complex escalations.
- You want the AI to not just solve problems, but to proactively generate revenue.
- You value a fast setup and predictable costs that are tied to usage, not seats.
Key Differences Explained
1. AI Philosophy: Assistant vs. Agent
Gorgias’s AI is designed to be an assistant for your human team—it suggests macros and drafts replies for a human to send. This helps agents type faster, but it doesn’t reduce their workload. Smart Agent Chat is a fully autonomous agent. It handles entire conversations from start to finish, from finding a product to tracking an order, without human intervention, freeing up your team for complex, high-value tasks.
2. Sales vs. Support
Gorgias is fundamentally a support tool. Its goal is to resolve issues. Smart Agent Chat is a dual-engine Sales & Support tool. Its goal is to resolve issues AND generate revenue. This means while a customer asks about their order, the AI can also suggest a complementary product based on their history, turning a cost center into a profit center.
3. Setup Complexity
Setting up Gorgias’s rules, macros, and workflows can take weeks of fine-tuning to get right. **This often requires a dedicated manager or significant time investment. Smart Agent Chat is plug-and-play. You install it, choose your brand voice, and it starts working in minutes by auto-syncing with your Shopify data. **There are no complex rules to build.
4. Pricing: Predictability is Key
Gorgias’s pricing is often based on the number of “billable tickets,” which can be unpredictable and expensive as you grow. A successful marketing campaign could lead to a surprise bill. Smart Agent Chat offers a flat monthly fee based on message volume—with plans starting at just $29/mo—which is simple, transparent, and protects your budget.
Making the Switch to Your Gorgias Alternative is Easy & Risk-Free
We know changing tools can be daunting. That's why we make it simple.
- Install Smart Agent Chat from the Shopify App Store.
- Start your 15-Day Free Trial.
- Let both apps run for a day and see how many tickets Smart Agent Chat resolves automatically before they even reach your Gorgias inbox.
- Decide bases on real data.
Feature-by-Feature Comparison
| Feature | Gorgias | Smart Agent Chat |
|---|---|---|
| AI & AUTOMATION | ||
| Handles full conversations autonomously | ❌ | ✅ |
| Proactive product recommendations | ❌ | ✅ |
| Detects customer intent (Sales vs. Support) | Basic | ✅ |
| Answers “Where is my order?” (WISMO) | Require rules | ✅ Automatic |
| Auto-syncs with Shopify Product Data | ✅ | ✅ |
| SALES CAPABILITIES | ||
| Upsell & Cross-sell in chat | ❌ | ✅ |
| Abandoned Cart Recovery via Chat | ❌ | ✅ |
| A/B Testing Chat-based Offers | ❌ | ✅ |
| EASE OF USE & PRICING | ||
| Setup without a developer | Require time | ✅ In minutes |
| Predictable monthly cost | ❌ | ✅ |
| No charge per “billable ticket” | ❌ | ✅ |
| Free trial without credit card | ✅ | ✅ |
Ready to switch from ticket management to revenue automation?
Stop overpaying for an inbox. Install a Gorgias alternative built for the AI age and see the difference in your time and sales.
14 days free. No credit card required. 1-click installation.